Terms of Agreement

Execution Policy: Cancellation and Refund – HubAviation LLC

Thank you for choosing HubAviation LLC. Please review our Execution Policy carefully to understand our terms regarding cancellations and refunds.

Terms of Agreement

By using this website and/or purchasing any product or service from HubAviation LLC, you agree to comply with and be bound by our Terms of Agreement, including policies and conditions referenced herein.

• Payment: Payments made on our site are processed by Stripe. Please refer to Stripe’s terms of use for any questions regarding online transactions.
• No physical products: We do not sell any physical products on our site. Payments made are for our services.
• Individual Contracts: Each customer has a specific contract detailing the terms of service, including payment and refund terms. This contract takes precedence over the present policy.
• Modifications: We reserve the right to modify this policy at any time. Modifications will be effective as soon as they are published on our website.

Cancellation Conditions

• You may cancel your order or subscription within seven (7) days from the date of purchase provided you have completed less than 10% of the course content or submitted fewer than three (3) practice tests.

• To request cancellation, please contact us immediately at elearning@hubavia.com or via your HubAviation LLC customer account.

Refund Conditions

• Refund requests must be made within seven (7) days from the date of purchase.

• Refund eligibility is determined based on your course activity, specifically if you have completed less than 10% of the course or submitted fewer than three (3) practice tests.

Refund Procedure

• Submit your refund request via email to elearning@hubavia.com, clearly stating your order number and the reason for your refund request.

• Refund requests will be reviewed and processed within 48 business hours.

• Approved refunds will be credited back to your original payment method within 5 to 10 business days, depending on your payment provider.

Refund Exceptions

Refunds will not be granted under the following circumstances:

• If more than 10% of the course has been completed or three (3) or more practice tests have been submitted.

• If the refund request is made beyond seven (7) days after the purchase date.

Policy Modification

HubAviation LLC reserves the right to modify or update this Execution Policy at any time. Updates will be posted clearly on this page, with the revision date indicated.

Customer Service Contact Information

HubAviation LLC is committed to providing clear and accessible communication channels for our customers. You can reach us via:

• Email: elearning@hubavia.com

• Clear communication is essential for a positive customer experience, to clarify details upfront and prevent disputes. If you cannot easily identify how to contact us after reviewing our site, please let us know so we can provide additional contact details.

Order Handling Policies

It is important that our customers clearly understand our order handling policies. Below are the key policies related to order handling:

• Refund Policy: Conditions under which customers can receive refunds are described above.

• Shipping and Delivery Policy: Detailed descriptions of shipping methods, timelines, costs, and eligible delivery destinations are provided on our checkout and product pages.

• Return Policy and Procedure: Conditions for returning purchased products and the associated procedure will be clearly outlined on the product pages.

• Cancellation Policy: Terms for canceling subscriptions or reservations are detailed in the cancellation conditions section above.

For any questions or additional information regarding this policy, please contact us at elearning@hubavia.com or use our contact form available on our website.

Thank you for your trust and understanding.